With the Volkswagen drama unfolding in late 2015, Szpylbert got thinking about the environmental cost of automotive mass mobility. He remembers a feeling he had as as a boy that it’s a bit absurd to travel around in a heavy metal and glass box with a tailpipe emitting nasty exhaust gases. Weirdly, that feeling went away when growing up…
Let Szpylbert tell you about a “customer journey” with German national railway company Deutsche Bahn. Trying to purchase a ticket at Düsseldorf airport, no cash in pocket:
Attempt 1 – credit card plus ticket vending machine. Credit cards not accepted.
Attempt 2 – get cash from station ATM then use vending machine. Unsuccessful, the ATM dispenses only 50 euro notes and the ticket machine doesn’t accept 50 euro notes.
Attempt 3 – go to counter and ask to buy from idly sitting DB service agent. No can do, this particular counter is for information only.
Attempt 4 – get in line at other counter, wait to purchase by cash from grumpy guy. Success. A boiling mad cartoonist barely made it to the train on time.
Great news: Ferdinand has recently been promoted to Senior Lab Rat. He suspects that his application may have accidentally ended up on top of the wrong pile. But he knows that such clerical errors have helped many -ahem- rats build great careers.